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In what proved to be a busy week for our Midlands drainage team, we received a phone call about a treatment plant in Northamptonshire. The tank in question had been damaged after a lorry had left the road and had crashed into the treatment plant which served 4 properties. As this was an emergency we sent our drainage experts straight to the site to assess the damage to the tank.When we arrived on...
Over the weekend a customer contacted us on our emergency contact number (0800 23 2230) they had been told by an emergency plumber that they had a big leak on the water main that serves their property. They wanted an emergency appointment, and we were happy to give it to them. Our South-East water engineer team arrived at the property first thing Monday morning, we had spoken to the plumber...
Soon after Christmas in 2016 we received an urgent message via our website. The water main to a block of 8 flats had developed a leak leaving all the flats with poor water pressure. Obviously, all the residents affected wanted the supply to be fixed as soon as possible. Our Lead engineer on this project contacted the customer to obtain as much information over the phone as we could. We then...